Privacy Policy
Last Updated: 9 June 2025

InnovTech Solutions is committed to protecting your privacy and complying with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, store and disclose personal information.

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1. What Information We Collect

 

We may collect personal information necessary to provide our services, including:

• Contact Information: Your name, email address, phone number and business details when you contact us via our website or email.

• Project Information: Information you provide that is necessary for the completion of project work, which may include sensitive data related to your business, community or government entity.

• Website Usage Data: We use the Wix.com platform, which may use software tools to collect non-personal information such as your IP address, browser type, page response times and page interaction information to help us improve our website and services.

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2. How We Collect Information

 

We collect information directly from you when you:

• Fill out a contact form on our website.

• Communicate with us via email (admin@innovtechsolutions.com.au).

• Engage our project management or consultancy services.

• Collaborate with us on a project.

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3. Why We Collect and How We Use

 

Your Information Our primary purpose for collecting personal information is to provide our digital, creative and project services effectively. Specifically, we use it to:

• Respond to your enquiries and provide customer assistance.

• Deliver and manage the services you have requested, from ideation to post-project support.

• Manage our client relationships and perform administrative functions.

• Strengthen community capacity, tourism and economic participation, in line with our company's passion.

• Comply with any applicable laws and regulations.

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4. Information Storage and Security

 

Our company website is hosted on the Wix.com platform. Wix.com provides the online platform that allows us to present our services to you. Your data may be stored through Wix.com’s data storage, databases and general applications on secure servers behind a firewall. InnovTech Solutions takes all reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.

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5. Disclosure of Personal Information

 

We do not sell or trade your personal information. We may disclose your information to third parties only in the following circumstances:

• To our strategic partner, Cerulean Creative Studios, for the purpose of enhancing project capacity and technical delivery.

• To our team members and technicians who reasonably need access to it to perform their duties.

• If required by Australian law.

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6. Accessing and Correcting

 

Your Information You have the right to request access to the personal information we hold about you and to request its correction. To do so, please contact us at admin@innovtechsolutions.com.au.

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7. Links to Other Websites

 

Our website or documents may contain links to third-party websites, such as the LinkedIn profiles for John and Arthur Ah Chee. We are not responsible for the privacy practices of these other sites.

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8. Changes to This Policy

 

We may update this Privacy Policy from time to time. We encourage you to review it periodically.

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9. Contact and Complaints

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If you have any questions, concerns or complaints about our privacy practices, please contact us at admin@innovtechsolutions.com.au. We will take your concerns seriously and work to resolve them.